Shipping policy

At nekory, we carefully hand-pack every order before sending it your way. Below you'll find everything you need to know about shipping your nekory pieces.

1. Order Processing

Orders are generally processed and dispatched within 5-7 business days after payment has been received.

As each nekory piece is carefully handcrafted and packed by us, processing times may occasionally vary.

During busy periods, launches or promotional events, there may be a slight delay in dispatch. If this happens, we'll do our best to keep you informed.

Please note that business days do not include weekends or Australian public holidays.

2. Shipping within Australia

We currently ship orders within Australia.

Standard Shipping:
Estimated delivery: 3-6 business days

Express Shipping:
Estimated delivery: 1-3+ business days

Delivery timeframes are estimates provided by the relevant postal or courier service and are not guaranteed.

Once your order has been dispatched, you will receive a shipping confirmation email containing tracking information where available.

3. International Shipping

At this time, we only ship within Australia. International shipping is not currently available, but we hope to offer it in the future. Any updates to our shipping destinations will be reflected in this Shipping Policy.

4. Tracking

Where tracking is available, your tracking number will be provided by email once your order has been dispatched.

Please allow up to 48 hours for tracking information to become active after dispatch.

If your tracking information indicates that your parcel has been delivered but you cannot locate it, please check around your property and with household members or neighbours first. You may also contact the relevant delivery provider.

If you still cannot locate your parcel, please contact us at meowbox@nekory.com.au and we'll do our best to assist.

5. Incorrect or Incomplete Delivery Address

Please check your delivery details carefully before completing your order.

If you notice an error in your shipping address, contact us as soon as possible at meowbox@nekory.com.au. We will do our best to update the address before your order is dispatched.

Once an order has been dispatched, we may not be able to change the delivery address.

If an order is returned to nekory because an incorrect or incomplete address was provided, additional shipping costs may apply to resend the order.

6. Lost, Stolen or Damaged Parcels

We take care when packaging every order. If your parcel arrives visibly damaged, please take photographs of the packaging and item and contact us as soon as possible.

If your parcel appears to have been lost in transit, please contact us at meowbox@nekory.com.au with your order number and tracking information so that we can investigate with the delivery provider.

Nothing in this section limits your rights under the Australian Consumer Law.

7. Delivery Delays

Once an order has been handed to the delivery provider, delivery times are outside nekory's direct control.

Delays may occur due to public holidays, peak periods, weather, transport disruptions, customs processing or other circumstances outside our reasonable control.

If your order appears significantly delayed, please contact us and we'll do our best to help.